Refund policy

Returns are accepted up to 4 weeks after delivery date for a full refund of merchandise. Original shipping charges are non-refundable. Refunds for merchandise are issued to the original form of payment.

All sales are final for items marked as clearance and outlet. Please note that our return policy does not include ‘pet’ apparel, which are final sale due to hygienic reasons. 

Returns and exchanges are not accepted for international orders.

If your order contains incorrect or defective items, please contact us at support@rockandrollcat.com within 3 business days of delivery and we will happily resolve the issue. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any returned products showing signs of wash or wear will not be refunded and will be donated to a local charity.

If merchandise is returned beyond 4 weeks, or otherwise ineligible per our policy (such as clearance, made-to-order, and international), a store credit will be issued for the cost of the merchandise only. Tax and shipping costs will not be refunded. The returned product will be restocked or donated upon receipt, and will not be eligible for reshipment. 

Please allow 3-4 weeks to process your return or exchange.

Should any issues or questions arise regarding your return or exchange, you will be contacted via e-mail. Be sure to add Rock and Roll Cat to your approved sender list as some e-mail providers may filter as spam.

To start a return, you can contact us at support@rockandrollcat.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@rockandrollcat.com.

Rock and Roll Cat is not responsible for lost or damaged return packages, and we advise selecting a shipping method with insurance and tracking. The customer is responsible for return shipping costs. If you are returning for an exchange, Rock and Roll Cat will cover the cost of shipping the replacement item back to you.